Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Gadabout Technologies, LLC, a Pennsylvania limited liability company doing business as “Gadabout” (“Gadabout,” “we,” “us,” or “our”), governing your use of the websites, applications, email and text-message services, and related offerings we operate, including gadabout.world (together, the “Service”).

By creating an account, forwarding a booking confirmation to us, or otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. What Gadabout is, and is not

1.1 What we do. Gadabout is a monitoring and alerting service for travel you have already purchased. When you register a booking (typically by forwarding your confirmation email), we watch the publicly available price of the same or comparable inventory, for flights, the same flights, dates, cabin, and fare brand; for lodging, the same property, dates, and, where available, the same room and rate type, and notify you when we detect a change that may be worth acting on, such as a fare decrease that your airline’s rules may let you recover, or an approaching free-cancellation deadline. We also provide general educational content, provider-policy research, and step-by-step guidance (“Playbooks”) for pursuing recoveries yourself.

1.2 We are an information service by default. Gadabout does not sell or book travel and does not hold itself out as a travel agent, tour operator, or seller of travel. By default, we never modify or cancel your bookings and we never contact an airline, hotel, or booking site about your booking , every claim, reprice, cancellation, or rebooking is initiated and completed by you, directly with your provider, under that provider’s rules. The one exception is Authorized Assistance (Section 5A): where you have asked us to, we may pursue a reprice or claim on an existing booking for you, within the strict limits described there. Even then, you remain the decision-maker on anything that changes your travel.

1.3 We take no cut. Our compensation is the subscription or pass fee described in Section 8. We do not charge a percentage of, or any fee contingent on, any refund, credit, or other recovery you obtain. Anything you recover is entirely yours.

1.4 No affiliation. Gadabout is independent. We are not affiliated with, endorsed by, or acting for any airline, hotel, booking site, or card issuer. Airline, hotel, and other names and marks appearing in the Service belong to their owners and are used only to identify the providers your bookings are with.

1.5 Not professional advice. Content in the Service, alerts, estimates, Playbooks, policy summaries, deadline reminders, is general information, not legal, financial, tax, or professional advice, and not a substitute for the provider’s own terms or your own judgment.

2. Eligibility and your account

2.1 You must be at least 18 years old and able to form a binding contract to use the Service.

2.2 You agree to provide accurate account information and to keep it current. Sign-in is by one-time links or codes sent to your email address; you are responsible for maintaining control of that email account and for all activity under your Gadabout account. Notify us promptly at hello@gadabout.world if you suspect unauthorized use.

2.3 One account per person. You may not share, sell, or transfer your account.

3. Registering bookings; what you authorize us to do

3.1 Forwarded emails. The primary way to register a booking is to forward a confirmation email to your private Gadabout ingest address. By forwarding an email (or uploading a confirmation or receipt), you represent that you received it legitimately and are authorized to share its contents, and you grant us permission to store and process everything in it, including itinerary details, booking references (PNRs), traveler names as they appear, amounts paid, and fare or rate conditions, for the purpose of operating the Service for you.

3.2 Bookings that include other travelers. If a booking you register includes other people (family, colleagues, travel companions), you represent that you are authorized to share their booking details with us, for example, because you made the booking or they have asked you to manage it. You are responsible for informing them that the booking is being monitored. Alerts about a multi-traveler booking are sent to you, not to the other travelers.

3.3 Following links and retrieving booking data. Confirmation emails often contain links to itinerary pages, fare rules, or policy documents. You authorize us, as part of processing a booking you register, to retrieve such informational pages, and to use third-party travel-data services to look up or verify details of that booking, in each case read-only and solely to operate the Service for you. Outside of Authorized Assistance you have requested (Section 5A), we never use these mechanisms to change anything, and in all cases we never access payment instruments or complete purchases on provider systems.

3.4 Automated processing. We use automated systems, including third-party AI services, to extract booking details from what you forward. Extraction can be imperfect (Section 6). Where our systems are uncertain, a booking may be held for review or activated with a request that you confirm details. You can always correct a booking’s details by contacting us.

3.5 What we won’t accept. Do not forward emails or documents you have no right to share, content containing other people’s payment-card numbers or government ID numbers, or bookings you are not associated with. We may decline or remove any booking at our discretion, including bookings our systems cannot monitor reliably (for example, certain award or basic-economy tickets that are not eligible for repricing, which we attempt to detect and tell you about).

4. Alerts and monitoring, how it works and its limits

4.1 Monitoring cadence. We check prices on a schedule we set, which varies by how far out the trip is and by operational limits of our data sources. Monitoring is periodic, not continuous. We do not guarantee any particular check frequency, that monitoring will be uninterrupted, or that any specific price movement will be observed.

4.2 Data sources. Price observations come from third-party and publicly available sources. A displayed or alerted price is an observation at a point in time, for the inventory our sources could see. It may differ from what a provider quotes you, because the price changed, because your booking channel prices differently, because the observed fare brand or room type did not match exactly, or because the source data was wrong.

4.3 Conservatism by design. Our classification logic is deliberately conservative: when we cannot confidently match your exact fare brand, cabin, room, or rate, we either say so, hold the alert for review, or do not raise a “worth acting on” signal at all. This means we may miss real drops. You accept that missed alerts, delayed alerts, and imperfect matches are inherent to the Service.

4.4 Estimates are estimates. Any “estimated recovery,” “potential savings,” or similar figure is an estimate based on observed prices and our understanding of provider policies. It is not a promise that a provider will grant anything, or of the form any recovery will take.

4.5 Credit is not cash. When providers grant recoveries on repriced travel, they typically issue travel credit (such as airline eCredit), not a cash refund. Credits carry their own expiration dates and rules, set by the provider. Where we present recovered amounts, yours or in aggregate — we distinguish credit from cash and do not treat them as equivalent; you should not either.

4.6 Deadlines. Free-cancellation and similar deadlines shown in the Service are derived from your confirmation and our research, including time-zone interpretation, and can be wrong or can be changed by the provider. The deadline stated in your own confirmation, in the provider’s system, controls. Do not rely solely on our reminder.

4.7 Provider-policy research. Fare rules, repricing policies, and claim-path guidance (including Playbooks and in-product claim instructions) are researched in good faith and periodically re-verified, but providers change policies without notice and apply them inconsistently. The provider’s own current terms always control. A provider may refuse a claim our guidance suggested is available; that is between you and the provider.

4.8 Delivery. Alerts are sent by email and, if you opt in, SMS. Delivery depends on systems we do not control (your mailbox provider, carriers). We are not responsible for alerts that are delayed, filtered, or not received, or for actions you take or forgo based on a missed or delayed alert.

5. Your responsibilities when acting on an alert

Before acting on any alert, verify the current price and rules directly with your provider. You are responsible for every action you take on your own bookings, including cancellations, rebookings, and accepting a credit whose terms you have reviewed. Never cancel a booking on the strength of our alert alone; confirm the refund or credit terms in the provider’s own flow first, especially for bookings made through third-party booking sites, whose self-service flows may offer travel credit even where the fare rules promise a refund. If you tell us about a recovery you obtained (so your dashboard reflects it), you agree to report it accurately; we may ask for the provider’s confirmation before counting it in any public or aggregate figure.

5A. Authorized Assistance, acting on your behalf

5A.1 What it is. For some bookings, we can pursue a recovery for you instead of just telling you about it, for example, contacting your airline by chat, phone, or web form to request the same-flight reprice its own rules allow, so the eCredit or refund is requested without you doing the legwork.

5A.2 Your authorization. By accepting these Terms, you authorize Gadabout, acting at your direction, to contact the travel provider for a booking you have registered and to request reprices, refunds, credits, or comparable recoveries on that booking, using the booking details you provided (such as the booking reference and the traveler name on the reservation). We exercise this authorization only for bookings where you have asked us to assist , for example by replying to an alert or requesting assistance in the product or by email, and you may revoke it for any booking, or entirely, at any time by emailing hello@gadabout.world. Revocation stops new outreach immediately; a request already submitted to a provider may still complete.

5A.3 Hard limits, what we will never do. Even with your authorization, we will never: (a) cancel a booking; (b) purchase new travel or make any new booking; (c) accept on your behalf any change to your flights, dates, cabin, seats, or itinerary , if a provider offers a recovery that would change your travel in any way (including seat assignments, which commonly do not survive reissues), we bring it back to you and proceed only on your confirmed instruction; (d) provide a provider with payment-card details; or (e) impersonate you to bypass a provider’s security, where a provider requires the traveler personally, we hand the claim back to you with instructions.

5A.4 Your information. Assistance runs entirely on the booking details you already gave us. We never sell your personal information, and we never share it with anyone except the travel provider that holds your booking, and only as needed to pursue your recovery. We do not ask for, access, or store payment-card numbers, card security codes, or government-ID numbers, and if a provider requires any of those, the claim comes back to you. Handling of your information is otherwise governed by our Privacy Policy.

5A.5 No guarantee; no cut. Providers decide claims under their own rules; we cannot promise any outcome, timeline, or recovery form (credit vs. cash — Section 4.5 applies). Section 1.3 applies in full: whatever is recovered is entirely yours, and our only compensation is your subscription or pass fee.

5A.6 Recoveries land with the provider, not with us. Any refund, credit, or voucher a provider grants goes to you (your booking, your original payment method, or your loyalty or credit account with the provider). We never take possession of your funds or credits.

6. Service quality; beta status

The Service is under active development. Features may change, be added, or be withdrawn. Parsing, matching, classification, and policy data all have error rates we work to minimize but cannot eliminate. Where any figure or classification in the Service conflicts with your provider’s records, the provider’s records control. While the Service (or any feature) is designated beta, it may be offered free of charge and with reduced availability commitments.

7. Text messages (SMS)

If you opt in to SMS alerts by entering your phone number and checking the consent box in settings: message frequency varies with your watched trips; message and data rates may apply; reply STOP to cancel, HELP for help. Consent to receive texts is not a condition of using the Service. Mobile information is handled as described in our Privacy Policy, and no mobile opt-in data is shared with third parties or affiliates for marketing or promotional purposes.

8. Plans, billing, and renewal

8.1 Free beta. As of the date above, the Service is offered free of charge to invited users. No payment obligation arises until you affirmatively purchase a plan or pass through our checkout.

8.2 Plans. When paid plans launch, we expect to offer: a monthly subscription ($9/month), an annual subscription ($89/year), and a Single-Trip Pass ($25, one-time) covering one itinerary and its associated lodging for the life of that trip. Current pricing, inclusions, and any promotional terms are stated at checkout, which controls if it differs from this section.

8.3 Auto-renewal, clear consent, easy exit. Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. At checkout we will present the renewal terms, amount, frequency, and how to cancel, and require your affirmative consent before charging. You can cancel at any time in your account settings, online, with the same ease as signing up; cancellation stops future renewals and takes effect at the end of the current paid period. For annual plans we will send a renewal reminder before the renewal charge, to the email on your account.

8.4 Free trials that convert. If we offer a trial that converts to a paid subscription, we will state the trial length, the exact amount and date of the first charge before you start, require your affirmative consent to the conversion, and remind you by email before the trial ends with the exact charge date and amount. Cancel before the stated conversion date and you will not be charged.

8.5 Refunds. Except where required by law or expressly stated at checkout, fees are non-refundable once a billing period or pass has begun. If you believe you were charged in error, contact hello@gadabout.world within 30 days and we will review in good faith.

8.6 Price changes. We may change subscription prices with at least 30 days’ notice to your account email; changes apply from your next renewal, and you may cancel before then.

8.7 Taxes. Stated prices exclude applicable taxes, which are calculated at checkout where required.

8.8 Payment processing. Payments are processed by a third-party payment processor; we do not store full card numbers. You authorize the processor to charge your payment method for the amounts you approve.

9. Acceptable use

You agree not to: (a) access the Service by automated means (scraping, bots, bulk registration) or probe, disrupt, or overload it; (b) resell, sublicense, or commercially exploit the Service or its data without our written agreement; (c) register bookings or forward content you have no right to share; (d) use the Service to violate law or any third party’s rights, or to harass anyone; (e) misrepresent recoveries or manipulate any figure the Service reports; (f) reverse engineer the Service except as law permits notwithstanding this term; or (g) circumvent limits, security, or access controls. We may investigate violations and suspend or terminate accounts involved in them.

10. Intellectual property; your content; feedback

10.1 Ours. The Service, including software, design, Playbooks, policy research, and aggregate (non-personal) data, is owned by Gadabout or its licensors and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal, non-commercial travel. No other rights are granted.

10.2 Yours. You retain all rights in content you submit (forwarded emails, uploads, corrections, recovery reports). You grant us a worldwide, non-exclusive, royalty-free license to host, process, analyze, and display that content as needed to operate, secure, and improve the Service, consistent with the Privacy Policy. We may use data derived from the Service in de-identified, aggregated form (for example, fare-drop statistics) provided it does not identify you or your bookings.

10.3 Feedback. If you send ideas or suggestions, we may use them without restriction or compensation.

11. Third-party services and links

The Service links to and describes third-party sites and services (airline manage-booking pages, chat portals, booking sites). We verify key links in good faith, but third parties change their sites without notice, and your use of any third-party service is governed solely by its terms. We are not responsible for third-party sites, services, or their acts or omissions.

12. Suspension and termination

12.1 By you. Stop using the Service at any time; cancel any subscription per Section 8.3; request deletion of your account and data per the Privacy Policy.

12.2 By us. We may suspend or terminate your access (with notice where practicable) if you materially breach these Terms, if required by law, or if providing the Service to you creates security, legal, or operational risk. If we terminate without cause during a paid period, we will refund the prorated unused portion of that period. Sections that by their nature survive termination (including 4–6, 10, and 13–16) survive.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING SECTION 4, WE DO NOT WARRANT THAT PRICES OR POLICIES REPORTED ARE ACCURATE OR CURRENT, THAT ANY DROP WILL BE DETECTED OR ALERTED, THAT ANY DETECTED DROP WILL REMAIN AVAILABLE, OR THAT ANY PROVIDER WILL GRANT ANY RECOVERY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER GADABOUT NOR ITS MEMBERS, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SAVINGS OR RECOVERIES, LOST CREDITS, OR TRAVEL COSTS ARISING FROM OR RELATING TO THE SERVICE, INCLUDING FROM A MISSED, DELAYED, OR INACCURATE ALERT, OR FROM ACTIONS YOU TAKE WITH A TRAVEL PROVIDER; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR US $100. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

15. Indemnification

You will defend and hold harmless Gadabout from claims and costs (including reasonable attorneys’ fees) arising from content you submit without authorization, your violation of these Terms or of law, or your dealings with any travel provider.

16. Disputes; governing law

16.1 Talk to us first. Before filing any claim, email hello@gadabout.world with a description of the dispute; we will try in good faith to resolve it within 30 days.

16.2 Governing law and venue. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. Exclusive venue is the state and federal courts located in Philadelphia County, Pennsylvania, and both parties consent to personal jurisdiction there.

16.3 Small claims. Either party may bring an individual claim in small-claims court where jurisdiction and venue allow.

16.4 Any claim must be brought within one year after it accrues, to the extent the law allows.

17. Changes to these Terms

We may revise these Terms as the Service evolves. We will post the revised Terms with an updated date, and for material changes we will notify you by email at least 14 days before they take effect. Changes do not apply retroactively. Your continued use after the effective date is acceptance; if you do not agree, cancel and stop using the Service (with a prorated refund of any prepaid period affected by a material adverse change, on request).

18. General

These Terms plus the Privacy Policy and any checkout terms are the entire agreement between you and Gadabout about the Service. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice. We are not liable for delay or failure caused by events beyond our reasonable control. Notices to you go to your account email; notices to us go to hello@gadabout.world.